Orbiturn · Support
How can we help?
Find answers to common questions or send us the details of a problem. Orbiturn support is handled directly by Built by Poppy.
Tell us what happened.
Include your device model, iOS version, Orbiturn version, and the steps that led to the issue. Please do not send passwords or other sensitive personal information.
Email Orbiturn supportFrequently asked questions
How is progress saved?
Your high score, coins, selected cosmetic, onboarding state, and haptics preference are stored locally on your device. Orbiturn does not currently provide cloud backup for this progress.
Why is my score not on the leaderboard?
Game Center is optional. Confirm that you are signed in to Game Center in iOS Settings and that Orbiturn can connect to the internet, then complete another run to submit the score.
What happens if I reinstall Orbiturn?
Deleting the app may remove locally stored progress and preferences. Game Center leaderboard scores are managed separately by Apple, but local coins and cosmetics may not be recoverable.
How do rewarded ads work?
A rewarded ad grants the reward only after the ad provider reports successful completion. If a reward is missing, include your device model, iOS version, Orbiturn version, and the approximate time of the ad in your message.
How can I report an inappropriate ad?
Use the information or privacy control shown inside the ad when available. You can also contact us with a screenshot and the approximate time it appeared so we can investigate with Unity Ads.
Privacy
Orbiturn does not require an account. Game progress is stored locally, while Unity Ads and Apple Game Center may process information as described in our policy.